SaaS
Our concept enables the customer to adjust the services based on its unique requirements and need on service levels, availability and security.
The services are delivered to a fixed fee based on scope and volume. It is easy for the customer to budget for the services and the customer is spared the trouble of forecasting investments, upgrades in hardware, operating system, infrastructure and software.
Operating & Test Environment
- Dedicated servers equipped according to the customer's specific needs/requirements.
- Shell protection, encrypted databases and encrypted communication.
- Redundant internet connections.
- Climate-adapted server hall with temperature monitoring.
- Video and alarm monitored data centre for protection against burglary, water and fire.
- Separate power supply and UPS for protection against power outages and spikes.
Services
- SLA based on 24/7/365
- Application & technical support on weekdays between 08.00-17.00
- On-call support at other times in case of incident.
- Installation of new Time Key releases in consultation with the customer.
- Daily backup and storage of data, procedures and preparedness for restoration of the customer's environment in case of disaster.
- Monitoring and continuous maintenance of server, database and operating system.
- Monitoring of network communication.
- Monthly SLA reports to customer.
Function and Process Outsourcing (BPO)
By outsourcing the responsibility and handling of administrative functions and processes customers disengage resources and are able to focus on their core businesses.
Time Keys function and process outsourcing encompass the basic service portfolio described above and system administration and management as well as user support.
We unburden our customers by assuming responsibility for administration and management of Time Key. Our customers are thereby able to disengage time and resources to important strategic HR work.
The service means that we take over responsibility and maintenance of the system administration. Time Key assumes responsibility for the system's continuous administration and configuration according to new and changing needs.
User Support
User support is offered as 1st level or 2nd level.
At 1st level of user support Time Key handles all support regarding user questions towards the customer’s organisation.
At the 2nd level the customer has its own support organisation consisting of educated and skilled users that handle the 1st level of support internally and uses Time Key for support towards the customers own support organisation.
